Refund Policy

Refund Policy for DCL TECH

Our refund policy is designed to be fair and transparent for both our repair services and the parts we sell. This policy works in conjunction with our Terms and Conditions and does not override any consumer rights granted by law.

1. Service and Repair Refunds

We stand by the quality of our repairs. If you are not satisfied with a repair, we'll do our best to fix it. Please note that we do not offer cash refunds for repairs unless we determine the device is non-repairable. Our policy for repair-related issues is as follows:

Warranty: All our repairs come with a limited warranty on the specific parts and labor used. If the same issue re-emerges within the warranty period due to a defect in the part or our workmanship, we will re-repair the device at no extra charge.
Failed Repair: In the rare event that we are unable to fix the device, we will issue a full refund of the repair cost. A non-refundable diagnostic fee may still apply, as it covers the time and effort spent to assess the problem.
No Refunds for New Issues: We are only responsible for the specific repair we performed. We will not issue a refund for a new or unrelated problem that arises after the original repair is completed, such as a cracked screen after a drop.
Water Damage: Repairs for devices with prior water damage are not covered by any warranty and are non-refundable due to the unpredictable nature of such damage.

2. Parts and Accessories Refunds

We offer refunds on new, unopened parts and accessories you purchase from us, provided they meet our return criteria.

Eligibility: To be eligible for a refund, an item must be returned within 7 days of the purchase date. The item must be in its original, sealed packaging and in unused condition.
Proof of Purchase: You must have the original receipt or proof of purchase to be eligible for a refund.
Restocking Fee: A 15% restocking fee may be applied to all returns to cover the cost of processing and re-shelving the item.
Installed Parts: Once a part has been installed or used in any way, it is not eligible for a refund. This is because we cannot resell a used part.
Exclusions: Certain items, such as special-order parts, software, and clearance items, are non-refundable.

3. Refund Process

To initiate a refund request, you must:

Bring the item or device back to our store.
Provide the original receipt or proof of purchase.
Allow our staff to inspect the item to ensure it meets our eligibility criteria.

If your request is approved, the refund will be processed to the original method of payment. Please allow 3-5 business days for the refund to appear on your statement.

4. Final Sale

Please be aware that any repair or product not covered by this policy is considered Final Sale and is not eligible for a refund. We are committed to resolving any issues fairly and encourage you to speak with our staff about any concerns before a purchase or repair.