Privacy Policy

Last Updated: 1/10/25

This Privacy Policy explains how DCL TECH ("we," "us," or "our") collects, uses, and protects your personal information when you use our cell phone repair services, purchase parts from us, or interact with our website. We are committed to protecting your privacy and handling your data with care and transparency.

1. Information We Collect

We may collect the following types of information from you:

Personal Identification Information: This includes your name, phone number, email address, and physical address. We collect this to contact you about your repair, process your payment, and maintain our customer records.
Device Information: When you bring a device for repair, we may collect information about it, such as the make, model, and serial number (IMEI/MEID). This helps us identify the correct parts and track your repair.
Access Information: To perform a thorough repair and test your device's functionality, we may require your device's passcode. If you provide it, it is used solely for the purpose of testing the device before and after the repair. We do not access or copy your personal data (e.g., photos, contacts, messages).
Payment Information: We collect payment details (such as credit card information) to process transactions for our services or parts sales. This information is handled securely through our payment processor and is not stored on our systems.
Website Usage Data: If you visit our website, we may collect non-personal information about your browsing activity, such as your IP address, browser type, and pages visited. This helps us improve our website's performance and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: We use your personal and device information to perform the requested repairs, order necessary parts, and communicate with you about the status of your service.
To Process Transactions: Your payment information is used to complete your purchase of our services or parts.
Customer Support: We use your contact information to respond to your inquiries, provide customer service, and address any concerns you may have.
Internal Operations: We may use your information for internal record-keeping, to improve our services, and for business analysis.
Marketing (with your consent): With your explicit consent, we may use your email address to send you promotional offers, newsletters, or updates about our services. You can opt out of these communications at any time.

3. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect the information we collect from unauthorized access, use, or disclosure. We limit access to your personal information to employees who have a business need to know.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business, such as:

Payment Processors: To handle your transactions securely.
Shipping Companies: If we need to ship a device or parts to you.
Legal and Regulatory Authorities: We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

5. Your Choices and Rights

You have the following rights regarding your personal information:

Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.
Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.
Data Deletion: You can request that we delete your personal information, subject to certain legal obligations to retain records.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on our website and update the "Last Updated" date. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

DCL TECH

Head Office

#3 GUAYAGUAYARE, Mayaro

868-312-9284 [whatsapp available]