Accessibility Statement

Accessibility Statement for DCL TECH

Last Updated: 1/10/25

Our Commitment to Accessibility

At DCL TECH, we are committed to providing an accessible and inclusive experience for everyone, both in our physical store and on our website. We believe that all individuals, regardless of their abilities, should have equal access to our cell phone repair services, parts, and information. We are continuously working to improve the accessibility of our services and to ensure we meet or exceed the requirements of applicable accessibility standards.

Physical Store Accessibility

We have taken the following measures to make our physical store accessible to all customers:

Accessible Entrance: Our store has a wide, level, or ramped entrance to accommodate wheelchairs, scooters, and strollers.
Clear Pathways: We maintain clear and unobstructed pathways throughout the store to allow for easy navigation for individuals with mobility aids.
Lowered Countertops: Our service counter is designed to be accessible to customers who use wheelchairs.
Staff Assistance: Our staff is trained to provide assistance to customers with disabilities, including reading information, describing products, and helping with paperwork. Please do not hesitate to ask for help.
Lighting: We strive to maintain adequate and non-glare lighting to assist customers with low vision.

Website Accessibility

We are dedicated to making our website, accessible to all users. Our website development and maintenance efforts are guided by the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards. We are actively working to achieve and maintain this level of compliance.

Here are some of the features and steps we have taken to improve our website's accessibility:

Screen Reader Compatibility: Our website is designed to be compatible with popular screen readers, allowing users with visual impairments to navigate and understand the content.
Keyboard Navigation: All features on our website can be accessed and operated using a keyboard alone, without the need for a mouse.
High-Contrast and Resizable Text: We offer options for high-contrast viewing and allow users to resize text to their preferred size without a loss of functionality.
Descriptive Alternative Text: All meaningful images on our website are accompanied by descriptive alternative text, which can be read by screen readers.
Clear and Consistent Layout: Our website uses a clean, consistent, and predictable layout to help users with cognitive disabilities and learning differences.
Accessible Forms: Our online forms are designed with clear labels and instructions to be easily filled out by all users.

Ongoing Efforts and Feedback

Accessibility is an ongoing process. We are committed to regularly reviewing our practices and technology to ensure that our store and website remain accessible. We value your feedback and encourage you to let us know if you encounter any accessibility barriers or have suggestions for improvement.

If you have difficulty accessing any part of our services, whether in our store or on our website, please contact us. We will do our best to provide you with the information, product, or service you need in an alternative, accessible format.

Thank you for your business. We look forward to serving you.